Refund policy

Refund Policy

Cancellations

You may request an order cancellation before the product has shipped or entered production. If the order is cancelled in time, we will issue a full refund. Once an order has shipped, it can no longer be cancelled.

Returns

You may request a return within 30 days of delivery. To be eligible, the item must be unused, in the same condition that you received it, and in its original packaging. A receipt or proof of purchase may be required.

Please contact us before sending anything back. We will confirm the return address and next steps for your order.

Return shipping

If your return is related to a damaged, defective, or incorrect item, contact us and we will help review the issue. If you are returning an item because you changed your mind or selected the wrong size, color, or item, you may be responsible for the return shipping service you choose. We do not charge restocking fees.

Refunds

Once your return is received and inspected, we will email you to confirm whether the refund has been approved. If approved, the refund will be issued to your original payment method. Bank and card processing times may vary, and refunds are usually visible within 7-10 working days after processing.

Need help?

If you have not received an expected refund or need help with a return, contact us at service@diyhubs.com.